The day will include expert panels discussing sector-specific challenges, like managing unpaid bills while balancing customer retention. It will provide valuable insights into regulatory protections, debt management strategies, and the macroeconomic factors impacting credit in utilities.
The event will kick off with a session focusing on the specific challenges of credit management in different sectors, featuring a panel of experts from leading companies. The discussion will highlight the strengths and weaknesses of services like electricity, telecom, water, and pay TV, addressing issues that make credits difficult to collect—such as estimated consumption, verbal agreements, and service disruptions.
A central topic will be the handling of unpaid debts. We'll discuss strategies to manage delinquencies, balancing customer retention with tackling problem credits, drawing parallels to the finance sector’s UTPs and NPLs. Performance expectations for recovery will be examined, and we’ll compare trends across different markets, including the benefits of credit sales.
Key insights will also be shared on regulatory protections, including ARERA's role for energy companies and national frameworks that safeguard businesses.
The event will feature a macroeconomic analysis of credit deterioration in utilities and telecom, exploring the factors driving increased delinquencies, the impact of the energy crisis, and recent trends. We’ll also delve into asset management models, comparing internal vs. outsourced management, and discussing best practices for home & phone collection versus judicial processes.
Finally, the last topic will be debt segmentation, prevention, and contract termination management, including how companies handle disputes and Alternative Dispute Resolution (ADR). Case studies and success stories will showcase best practices in the field.
This event is a valuable opportunity to deepen your understanding of credit management strategies and to network with industry peers. Case studies and best practices will also be shared, making this a must-attend event for anyone looking to enhance their credit management approach.
Entering Italian NPE Market is a newsletter and a Linkedin Group focused on News, Updates and Insights on Italian Banks, Ditressed Credit Market, Fintech and Real Estate.
Relevant Links:
https://cvutilityday.events/
This newsletter is free please consider supporting it with a small donation
See my full professional profile (available for consulting projects)
My Podcast on Financial News and Education
My new Podcast on Italian Politics